After-Sales Service — Beeper
After-Sales Service

Need help with your
Beeper product?

Our French technical team handles all your support and warranty requests through our dedicated portal — faster, simpler, fully tracked.

📵  After-sales service is no longer handled by phone or email — only through the portal below
🔧Submit a warranty request
⏱ Response within 72 business hours
🇫🇷 100% French team
📋 Rigorous case tracking
🛡 Solid warranties
🤖

Hi, I'm Bip! Tell me everything, I'll find the solution.

Ask your question, I'll search Beeper's resources to answer you

AI
💬

How can I help you?

Describe your issue in a few words. I'll check Beeper's manuals, tutorials and resources to find you the best answer.

🤖
Searching beeper.fr…
Answers are AI-generated from official beeper.fr resources · Always verify information on the website.
How it works

3 simple steps on the portal

1

Your details

Indicate whether you are an individual or a professional, then provide your contact information.

2

Your product

Select the category, search for your reference and specify your warranty status.

3

Your issue

Describe the problem, identify the faulty part and add photos or videos for optimal processing.

✉️
After submitting your request You receive a confirmation email immediately. Our team processes your case within 72 business hours and contacts you with the next steps.
🇫🇷
100% French after-sales

A technical team based in France, responsive and attentive to your needs.

⚡
72h commitment

Every request is handled and processed within 72 business hours.

📋
Rigorous tracking

Your case is tracked from A to Z — you always know where things stand.

🛡
Solid warranties

Certified products with tailored warranties for your peace of mind.

Frequently asked questions

Find your answer here

How do I submit a warranty request?+
Click on "Submit a warranty request" at the top of this page. You'll be guided through 3 simple steps: your details, your product, then a description of the issue. It takes less than 5 minutes.
Can I contact after-sales by phone or email?+
No. To ensure fast processing and rigorous tracking, all after-sales requests are exclusively handled through the portal. This avoids information loss and guarantees a response within 72 business hours.
Is my product still under warranty?+
The legal warranty is 2 years from the purchase date for individuals. Beeper offers extended warranties on certain products.
I want to exercise my right of withdrawal (14 days).+
The right of withdrawal (14 days after receipt) is separate from technical after-sales. Please consult our withdrawal policy in our T&Cs or contact our sales team via Contact us.
I no longer have my purchase invoice, what should I do?+
You can still submit your request through our portal by selecting "I don't have an invoice". Please provide as much product information as possible to help us process your request.
How long does a return or exchange take?+
After your request is reviewed by our technical team, you will be informed of the next steps. If a product return is required, instructions will be sent to you. Once received and checked, processing (repair, exchange, or other solution) generally takes 5 to 10 business days.
Should I add photos or videos?+
It's strongly recommended. Photos or a short video allow for faster diagnosis and often avoid an unnecessary return. Formats: JPEG, PNG, MP4 (50 MB max).
I don't know my product reference.+
The reference is on the packaging, the manual or the label on the product. On the portal, you can also search by product name.

Ready to submit your request?

The after-sales portal is available 24/7. Our team processes every case within 72 business hours — no phone queue.

Access the after-sales portal →
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